About this role
A full-time Salon Manager position in Lekki, Lagos for a fashion and wellness company. The role involves overseeing daily salon operations, ensuring high service standards, and coordinating the salon team.
What you would do
- Oversee daily salon operations and ensure services meet quality standards.
- Manage and coordinate salon staff, including scheduling, attendance, performance, training, and discipline.
- Provide excellent customer service by handling client enquiries, feedback, complaints, bookings, and service concerns.
- Monitor sales, revenue, expenses, inventory, and salon supplies; maintain records and accountability.
- Drive customer retention and business growth through promotions, client engagement, upselling, and effective service delivery.
- Ensure hygiene, cleanliness, equipment maintenance, safety, and compliance with salon policies and operational standards.
What they are asking for
- Bachelor’s degree or HND in Business Administration, Hospitality Management, or a related field (advantage).
- 3–5 years of experience in salon management, beauty/wellness, hospitality, or similar customer-facing management role.
- Proven experience managing staff, daily operations, customer service, and sales activities.
- Strong communication, leadership, organisational, problem-solving, and customer relationship skills.
- Good understanding of salon operations, inventory management, sales tracking, and service quality standards.
- Professional, well-presented, proactive, and able to work effectively in a fast-paced environment.
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