Sales & Operations Lead

About this role

ChoiceMart NG is seeking a Sales and Operations Lead to manage the physical sales team in Oluyole, Ibadan, coordinating daily operations from order confirmation to delivery. The role involves allocating orders, setting priorities, coaching staff on product knowledge and sales techniques, and tracking orders throughout the process. You will work with logistics and inventory teams to resolve delivery and stock issues, handle escalations, maintain CRM records, and prepare performance reports. The position requires supervising a sales or customer-service team, with strong coaching, problem-solving and organisational skills, plus experience with spreadsheets and CRM systems. E-commerce or pay-on-delivery experience is a plus.

What you would do

• Allocate orders and set daily priorities.
• Monitor follow-up activity on orders.
• Coach staff on product knowledge, objection handling, closing, and upselling.
• Track orders across confirmed, scheduled, delivered, cancelled, and unresolved statuses.
• Coordinate with logistics and inventory on stock availability and delivery issues.
• Resolve escalated customer concerns and delays.
• Maintain accurate CRM records and staff reports.
• Review discrepancies with responsible staff and escalate unresolved issues.
• Submit performance reports detailing results, challenges and corrective actions.
• Maintain attendance and orderly office operations.

What they are asking for

• Experience supervising a sales or customer-service team.
• Strong sales coaching, problem-solving and organisational skills.
• Confidence using spreadsheets, CRM systems and performance reporting.
• Experience in e-commerce or pay-on-delivery is an advantage.

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