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Sales Operations and Enablement Manager
About this role
A full-time Sales Operations and Enablement Manager role based in Lagos, with a hybrid work setup. The position focuses on owning and optimising the sales process, CRM tools, reporting, and operational discipline across the sales team. Elite Talent Placements describes itself as a corporate training and talent acquisition firm that connects organisations with global experts. The role requires managing workflows, dashboards, forecasting support, and cross-functional handovers to ensure smooth onboarding and first transactions.
What you would do
- Define and maintain the sales process with clear workflows and exit criteria for each stage
- Own the CRM, stages, fields, ownership, dashboards and reports
- Drive adoption of processes across SDRs, Sales Executives and Account Managers
- Maintain pipeline discipline by flagging stale leads, overdue follow-ups and incomplete records
- Create regular sales reports on activity, opportunities, onboarding and pipeline performance
- Translate sales data into actionable insights on conversion gaps and bottlenecks
- Support sales forecasting with an accurate view of opportunities and conversion probability
- Improve handovers between SDRs, Sales Executives, Compliance, Treasury and Account Managers
- Track customers through onboarding and first transaction, flagging delays and blockers
- Maintain sales documentation, training materials and playbooks
What they are asking for
- 3–5 years in sales operations, revenue operations, commercial operations or sales enablement
- Hands-on CRM management experience with workflows, stages, dashboards and reports
- Strong grasp of sales pipelines, lead management, conversion tracking and forecasting
- Strong analytical skills and ability to turn data into business insights
- Advanced proficiency in Google Sheets or Excel
- Highly organised, detail-oriented and able to manage multiple priorities
- Confident communicator capable of establishing and enforcing operating standards
- Experience building sales processes, SOPs or playbooks
- Comfortable working across sales, account management, compliance, treasury and operations
- Fintech, payments, banking, FX, logistics, trade or B2B sales ops experience is a plus
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