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Sales Manager E-commerce
About this role
A Sales Manager for E-commerce leads the sales team to meet revenue and conversion targets, manages leads from digital channels, and coordinates with other departments to ensure order fulfilment. The role targets candidates with experience in high-volume or online sales and a track record in improving conversion rates.
What you would do
- Lead and supervise the sales team to meet daily, weekly and monthly targets
- Monitor and follow up leads from Facebook/Meta Ads, Google Ads, WhatsApp, website inquiries and referrals
- Collaborate with Digital Marketing, Customer Service, Logistics, Finance and Operations to ensure smooth order fulfilment
- Analyse lead quality and campaign performance with the Marketing team
- Prepare daily, weekly and monthly sales reports for management
- Develop and implement sales strategies to increase revenue and conversion and coach sales staff on closing techniques
What they are asking for
- 2 to 4 years of experience leading or supervising a sales team
- 3 to 5 years of relevant sales experience, preferably in e-commerce, retail, FMCG, telesales or high-volume sales
- Proficiency in Microsoft Excel/Google Sheets and CRM tools
- Strong communication and people-management skills
- Bachelor's Degree or HND in Business Admin, Marketing, Sales or related discipline
- Experience managing leads from telephone, WhatsApp, social media or CRM systems
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