Sales Manager (Buy Now Pay Later)

About this role

PalmPay is seeking a Sales Manager for Buy Now Pay Later (BNPL) in Akwa Ibom. The role oversees BNPL sales promoters at partner stores, ensuring targets are met, KYC is complete, BNPL processes are followed, and customer service remains strong. The position collaborates with underwriting, verification, and collections teams to smooth approvals, disbursement, and onboarding. It also involves coaching promoters, monitoring performance, and maintaining relationships with store managers. The employer aims to scale digital and financial services across partner networks and reach new audiences.

What you would do

• Supervise and monitor BNPL sales promoters' performance
• Drive daily, weekly and monthly financing sales targets and conversion rates
• Ensure complete and accurate KYC documentation from promoters
• Review applications before submission to minimise rejection rates
• Handle escalated customer issues on eligibility, repayment and financing terms
• Liaise with underwriting and verification teams to resolve pending applications
• Track promoter performance, approval rates, and store-level issues
• Ensure promoter compliance with risk controls and fraud-prevention guidelines
• Oversee device display standards and stock rotation in partner stores
• Maintain strong relationships with store managers and provide coaching and field support

What they are asking for

• HND or BSc in Business, Marketing or related fields
• 2-3 years' experience in sales supervision (telecom, BNPL, fintech or FMCG preferred)
• Strong understanding of customer onboarding, KYC and credit processes
• Leadership experience managing field teams
• Excellent communication and customer-service skills
• Good analytical and reporting ability
• Willingness to work across multiple store locations

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