Sales Executive - Sheraton Lagos Hotel

About this role

The role is for a Sales Executive at the Sheraton Lagos Hotel, operated by Marriott International. It involves handling guest calls and requests, using sales techniques to boost revenue while maintaining guest loyalty, and up-selling Marriott products and services. The position supports sales and marketing activities and may require assisting management with training and team motivation. It focuses on promoting the Marriott brand, processing reservations and rewards redemptions, and delivering professional guest service. The employer is Marriott International, a global hotel company with multiple brands and properties, including its loyalty programmes."

What you would do

• Answer guest calls, requests, questions or concerns and process reservations, changes and cancellations
• Enter Marriott Rewards information into the appropriate software during reservations
• Use sales techniques to maximise revenue and up-sell to guests
• Process requests for redeeming Marriott Rewards points
• Provide general office support to Sales & Marketing (e.g., filing, emailing, typing)
• Assist management in training and motivating employees; act as a role model
• Welcome guests and address service needs according to company standards
• Maintain professional communication and accurate written documents
• Develop positive working relationships and contribute to team goals
• Perform other reasonable duties as requested by Supervisors

What they are asking for

• High school diploma or GED equivalent
• At least 2 years of related work experience
• No supervisory experience required

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