About this role
The role is for a Sales Executive at Sheraton Lagos Hotel, part of Marriott International, based in Lagos. It involves handling guest calls and requests, using sales techniques to maximise revenue while preserving guest loyalty, and assisting with reservations, rewards processing, and general sales support duties. The position requires maintaining brand image, training and motivating staff, and upholding company policies and professional standards. It targets candidates with a high school diploma or equivalent and at least two years of related experience, with no supervisory experience required. The employer operates a hotel that provides lodging and guest services under the Marriott International portfolio.
What you would do
- Direct appropriate departments to resolve guest calls, requests or problems
- Use sales techniques to maximise revenue and up-sell while maintaining guest loyalty
- Determine and provide complimentary rewards to guests as appropriate
- Promote brand image internally and externally
- Process reservation requests, changes, and cancellations via phone, fax or mail
- Enter Marriott Rewards information into software during reservations
- Answer and record guest questions, requests or concerns
- Perform general office duties to support Sales and Marketing
- Assist management in training and motivating employees
- Follow company policies and maintain professional appearance and confidentiality
What they are asking for
- High School Diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
- License or Certification: None
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