About this role
A Sales Executive role at Sheraton Lagos Hotel, part of Marriott International, is advertised for Lagos. The position involves handling guest calls and requests, processing reservations and changes, supporting Sales & Marketing duties, and upholding Marriott service standards. The role requires maintaining positive working relationships, guiding others, and promoting the brand image while using sales techniques to maximise revenue and guest loyalty. The employer is a global hospitality company operating hotels and related services, with Marriott Rewards and related programmes. The advert calls for candidates with at least two years of related experience and a high school diploma or equivalent, and states the application is online.
What you would do
- Answer and process guest calls, requests, questions or concerns.
- Perform general office duties to support Sales & Marketing.
- Process reservation requests, changes, and cancellations by phone, fax, or mail.
- Enter Marriott Rewards information into software during reservations.
- Welcome guests and address their service needs following company standards.
- Promote brand image and maintain guest loyalty through up-selling and quality service.
- Assist management in training and motivating employees as needed.
- Follow company policies, maintain professional appearance and confidentiality.
- Communicate with other departments to resolve guest issues.
- Perform other reasonable duties as requested by Supervisors.
What they are asking for
- High School Diploma or G.E.D. equivalent
- At least 2 years of related work experience
- License or Certification: None
- No supervisory experience
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