Sales & Customer Experience Manager

About this role

The role is for a Sales & Customer Experience Manager at ByKeerah in Oyo, focused on serving clients, handling inquiries, and converting sales while coordinating orders for a smooth customer experience. It suits someone with customer service, fashion knowledge, sales ability, and strong organisational skills.

What you would do

• Handle client inquiries and serve as the link between clients and the brand
• Convert leads into sales and coordinate orders with the team
• Maintain client updates and manage timelines and client communication
• Coordinate order processing to ensure a smooth customer experience
• Follow up with clients to build relationships and maintain service quality
• Support operations to ensure timely delivery and customer satisfaction

What they are asking for

• Customer service knowledge and strong communication skills
• Knowledge of fashion design, fabrics and garment production
• Sales skills, client follow-up, and relationship management
• Strong organisation and operational skills to coordinate orders and timelines
• Ability to coordinate orders and provide client updates
• Experience in client relationship management

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