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Sales and Operations Lead
About this role
ChoiceMart NG is hiring a Sales and Operations Lead to manage the physical sales team and coordinate daily operations from order confirmation to delivery. The role focuses on resolving customer and operational delays, coordinating with logistics and inventory, and maintaining orderly office operations and CRM records. The position involves allocating orders, setting daily priorities, tracking orders, and producing performance reports. It requires coaching sales staff on product knowledge, objection handling, closing, and upselling. The employer operates in Nigeria with an online and physical presence in health, beauty, household, and lifestyle sectors, and this role is based in Oluyole, Ibadan, with immediate resumption and Monday to Saturday hours.
What you would do
- Lead the physical sales team and coordinate daily operations from order confirmation to delivery.
- Resolve escalated customer concerns and operational delays.
- Coordinate with logistics and inventory personnel on stock and delivery issues.
- Maintain attendance, accountability, and orderly office operations.
- Review discrepancies with staff and escalate unresolved issues.
- Allocate orders, set daily priorities, and monitor follow-up activity.
- Ensure accurate CRM records and complete staff reports.
- Submit performance reports detailing results, challenges, and corrective actions.
- Track orders across confirmed, scheduled, delivered, cancelled, and unresolved statuses.
- Coach representatives on product knowledge, objection handling, closing, and upselling.
What they are asking for
- Demonstrated experience supervising a sales or customer-service team.
- E-commerce or pay-on-delivery experience is an advantage.
- Strong sales coaching, problem-solving, and organisational skills.
- Confidence using spreadsheets, CRM systems, and performance reports.
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