Sales and Client Service Executive

About this role

A full-time Sales and Client Service Executive role in Lagos (Ikeja) for a health maintenance organisation. The position focuses on promoting health insurance plans, acquiring and managing clients, and delivering quality customer service. The employer operates in the health insurance/healthcare sector through Skache Integrated Services Limited. Key tasks include developing new business, handling client enquiries, coordinating enrolment and records, and reporting on sales and service activities.

What you would do

• Identify and develop new business opportunities to drive sales and client acquisition.
• Promote the company’s health insurance plans to individuals, corporates, and prospective clients.
• Build and maintain relationships with existing and potential clients.
• Respond promptly to client enquiries, complaints and requests for assistance.
• Provide information on HMO plans, benefits, coverage and enrolment procedures.
• Follow up on sales leads, prepare proposals and support client conversion.
• Coordinate client registration, enrolment and membership record updates.
• Liaise with healthcare providers and internal departments to resolve client issues.
• Monitor client satisfaction and identify improvement opportunities in service delivery.
• Maintain records of sales activities, client interactions and business development efforts.

What they are asking for

• Bachelor’s degree or HND in Business Administration, Marketing, Sales, Mass Communication or related field.
• 1–3 years of experience in sales, customer service, business development or client relationship management.
• Experience in an HMO, health insurance, healthcare or financial services is an added advantage.
• Strong communication, negotiation and interpersonal skills.
• Good customer relationship management and problem-solving abilities.
• Proficiency in Microsoft Office and familiarity with CRM tools.
• Ability to meet sales targets, manage client expectations and work independently.
• Professional appearance and a strong customer-focused mindset.

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