About this role
Flexi Microfinance Bank is hiring Sales Agents in Lagos to promote and process the bank’s mobile installment financing product at designated 3C HUB retail outlets. The role involves engaging walk-in customers, explaining features and terms, guiding onboarding and application submissions, and ensuring smooth loan processing with the operations team. You will track sales metrics, follow up on pending applications, and adhere to KYC and sales guidelines while representing the Flexi MFB brand. The position targets individuals with strong communication and customer service skills who can work in a fast-paced retail setting. A basic understanding of consumer lending and mobile phone markets is preferred, along with computer literacy and comfort with digital onboarding tools.
What you would do
- Approach and engage walk-in customers at 3C HUB outlets to promote the mobile installment financing product.
- Explain product features, payment plans, eligibility criteria, and terms clearly.
- Assist customers with onboarding, application submission, and required documentation.
- Provide accurate information and address customer inquiries to ensure a seamless experience.
- Collaborate with store staff and Flexi MFB teams to facilitate loan processing and approvals.
- Track daily leads, applications, conversions, and other sales metrics.
- Follow up with pending customers to complete applications and achieve final approvals.
- Ensure compliance with sales guidelines, verification processes, and KYC requirements.
- Represent the brand professionally and maintain high customer satisfaction and service standards.
- Maintain responsiveness and professionalism in a fast-paced retail environment.
What they are asking for
- Minimum of SSCE or equivalent qualification.
- Prior experience in sales, field marketing, retail banking, or telecom product sales is an advantage.
- Strong communication, persuasion, and negotiation skills.
- Ability to work in a fast-paced retail environment with daily customer interaction.
- Basic understanding of consumer lending and mobile phone markets (preferred but not required).
- Computer literacy and ability to use smartphones or digital onboarding tools effectively.
- Result-driven mindset with a focus on meeting and exceeding sales targets.
- Customer service mindset, confidence, resilience, and ability to build rapport quickly.
- Accountability and professionalism with good follow-through.
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