Retail Store Manager (Gadget)

About this role

A Store Manager role based in Abuja overseeing a gadget retail store. It targets candidates with strong retail leadership experience, sales drive and operations management to deliver customer service, sales targets, stock control and HR duties.

What you would do

• Deliver world-class customer service and manage store customer complaints and returns.
• Drive sales by achieving targets, coaching staff, and managing pricing, quotations and upselling.
• Oversee cash handling, banking, reconciliations and expense control.
• Manage stock planning, stock takes, GRV administration and asset registers.
• Lead human resources activities including onboarding, training, appraisals and talent development.
• Ensure operational compliance with SOPs, security, safety and store marketing standards.

What they are asking for

• Minimum of five years' managerial experience in a store or similar operation with significant turnover.
• Proven track record in a target-driven environment and sales focus.
• Strong administrative and communication skills; ability to process orders and manage customer updates.
• Willingness to learn ERPs and other business software.
• Customer-focused with ability to mentor staff and improve service levels.
• Experience in stock management, POS and financial reconciliations preferred.

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