Retail Store Manager

About this role

Retail Store Manager role for Ruff n Tumble in Oyo. You will lead store performance, drive sales growth and profitability, and ensure an excellent customer experience while upholding brand standards. The position requires proven retail operations or store management experience and strong leadership to manage a team and meet KPI targets.

What you would do

• Plan and execute strategies to meet or exceed monthly and annual sales targets.
• Maintain store ROI and drive year-over-year growth in average order value and customer acquisition.
• Monitor footfall and completed transactions to sustain target conversion rates.
• Build and manage top-tier client relationships and VIP engagement initiatives.
• Ensure adherence to SOPs and audit compliance; oversee brand standards and visual merchandising.
• Conduct regular stock counts to ensure inventory accuracy and control shrinkage.

What they are asking for

• Proven retail operations or store management experience in a fast-paced, premium brand.
• Strong financial and analytical skills to analyse KPI dashboards and P&L metrics.
• Proven leadership and people management with coaching and succession planning.
• Customer-centric mindset with experience in clienteling, conflict resolution and VIP relationship management.
• Operational discipline in inventory control, cash handling, visual merchandising and audit compliance.
• Ability to uphold brand standards and deliver high-quality customer experience.

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