Retail Sales Support Officer

About this role

TrustBanc Group is seeking a Retail Sales Support Officer in Victoria Island, Lagos. The role focuses on driving customer acquisition and sales through telephone and other virtual channels in the financial services sector. The employer provides asset management and client relationship management services and acts as a financial adviser on capital raising projects. The position is full-time and aims to meet sales, revenue, and customer acquisition targets while maintaining customer records and relationships.

What you would do

• Make outbound calls to promote financial products and services
• Track sales activities and keep accurate customer records
• Maintain customer relationships and drive retention while identifying upselling opportunities
• Achieve assigned sales, revenue, and customer acquisition targets
• Respond to customer inquiries and guide prospects through loan applications and account openings
• Follow up on leads, engage prospects, handle objections, and convert leads into customers

What they are asking for

• Bachelor’s Degree in Business Administration, Marketing, Economics or related discipline
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and basic computer applications
• Ability to multitask and manage time effectively
• 0–2 years’ experience in telesales, sales or customer service
• Strong interpersonal, listening, and problem-solving abilities

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