Retail Sales Support Officer

About this role

A role in TrustBanc Group’s asset management arm based in Lagos, focused on promoting asset management products and managing client relationships. The position targets sales growth through telephone and other virtual channels, including customer acquisition and lead conversion. The role involves outbound calls, following up on leads, handling objections, guiding prospects through loan applications and account openings, and maintaining customer records. It is suitable for individuals who are persuasive, customer-focused, and interested in sales and financial services, with a drive to hit sales, revenue, and acquisition targets. The employer aims to develop products for the group and generate liabilities to support those products.

What you would do

• Make outbound calls to promote financial products and services.
• Follow up on leads and engage prospects.
• Handle objections and convert leads into customers.
• Achieve assigned sales, revenue, and customer acquisition targets.
• Respond to customer enquiries and guide prospects through loan applications and account openings.
• Maintain customer relationships and drive retention.
• Identify upselling opportunities.
• Track sales activities and maintain accurate customer records.

What they are asking for

• Bachelor's Degree in Business Administration, Marketing, Economics, or related discipline.
• 0–2 years of experience in telesales, sales, or customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal, listening, and problem-solving abilities.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask and manage time effectively.

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