Retail Sales Intern

About this role

Keystone Bank seeks a Retail Sales Intern for an on-site role in Lagos. The intern will support branch staff to promote bank products to retail customers, assist with sales campaigns, and handle walk-in customer inquiries while maintaining records and learning bank policies. The role is suitable for someone currently enrolled in or recently graduated from a relevant tertiary programme who is keen to learn in a fast-paced banking environment.

What you would do

• Support branch staff in promoting bank products and services to retail customers.
• Provide basic product information and assist with sales campaigns.
• Engage with walk-in customers and respond to inquiries.
• Guide customers on available account and loan options and route to the appropriate team when needed.
• Maintain accurate records of customer interactions.
• Assist with resolving simple customer service issues and contribute to a positive branch experience.

What they are asking for

• Strong retail sales skills and developing product knowledge relevant to banking.
• Excellent customer service and communication skills for engaging with diverse customers.
• Interpersonal skills to build rapport and collaborate with team members.
• Interest in banking, finance or business and willingness to learn in a fast-paced retail environment.
• Currently enrolled in or recently graduated from a relevant tertiary programme (preferred).
• Basic numeracy, attention to detail, and ability to follow procedures and compliance guidelines; comfortable working on-site in Lagos and areas including Akoka, Obalende, Victoria Island, Ikoyi and Lagos Island.

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