Retail Relationship Management Officer (RRMO)

About this role

Wema Bank Plc in Lagos is seeking a Retail Relationship Management Officer (RRMO) for a full-time role. The job focuses on growing the retail customer base, mobilising deposits, and promoting bank products while delivering strong customer service and managing relationships in line with the bank's strategy.

What you would do

• Drive acquisition of new retail customers and expand the branch's customer base.
• Mobilise low-cost deposits and achieve deposit targets.
• Promote and cross-sell the bank's products and services (savings, loans, digital banking, cards, etc.).
• Build and maintain strong relationships with customers and tailor solutions to their needs.
• Deliver high-quality customer service and promptly resolve complaints.
• Support credit processing and monitor accounts to ensure compliance and minimise risk.

What they are asking for

• Bachelor's Degree in any relevant discipline.
• 4-10 years' experience in retail banking, sales, or relationship management.
• Strong sales and negotiation skills with excellent interpersonal and communication abilities.
• Customer-centric mindset with high integrity and professionalism.
• Proficiency in Microsoft Office and digital banking tools; ability to work with targets.
• Knowledge of the local market and willingness to engage in field marketing and networking.

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