Retail Operations Officer (Benin)

About this role

A Retail Operations Officer in Benin City oversees day-to-day retail activities across shops, depots and stock points, ensuring accurate, compliant operations and timely service. The role is hybrid and involves supervising a team and coordinating end-to-end device logistics across multiple locations.

What you would do

• Oversee daily retail operations across shops, depots and stock points
• Manage stock reconciliations and replenish understocked SKUs within approved levels
• Coordinate aged stock returns, reallocations and lost phone reporting; ensure reverse logistics procedures are followed
• Manage phone repair logistics to ensure devices reach repair centres and return to customers within SLAs
• Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants
• Monitor retail KPIs, conduct shop inspections and drive corrective actions with relevant teams

What they are asking for

• 3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations
• Minimum of 2 years’ experience in a supervisory or team leadership role
• Experience managing inventory, stock reconciliation, reverse logistics and multi-location retail operations
• Proficiency with retail management systems, inventory tools and Microsoft Excel
• Ability to handle hands-on, multi-location responsibilities and maintain detailed operational standards
• Strong communication and coordination skills across Sales, Supply Chain, Repairs and Customer Service

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