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Retail Operations Officer (Benin)
About this role
A Retail Operations Officer based in Benin City (hybrid) to manage day-to-day retail operations, stock control and service quality across multiple locations, reporting to the Retail Manager. The role involves leading coordinators and ensuring devices move from stock point to customer and back through repairs.
What you would do
- Lead and coach Retail Coordinators, Stock Controllers and Shop Assistants on processes, products, systems and service standards
- Manage phone repair logistics to ensure devices reach repair centres and are returned to customers within SLAs
- Oversee stock reconciliations and replenish understocked SKUs to keep stock levels within approved ranges
- Supervise daily operations across shops, depots and stock points to maintain smooth service
- Monitor retail KPIs, conduct shop inspections and drive corrective actions with cross-functional teams
- Coordinate aged stock returns, reallocations and lost phone reporting, ensuring reverse logistics procedures are followed
What they are asking for
- Minimum 2 years in a supervisory or team leadership role
- Experience in retail operations, logistics, supply chain or field operations (3–5 years)
- Familiarity with retail management systems, inventory tools and Excel
- Proven track record in inventory management, stock reconciliation and reverse logistics across multiple locations
- Comfort working across multiple locations with hands‑on operations and repair processes
- Ability to manage end-to-end device flow from stock point to customer and back through repairs
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