Retail Operations Officer - Benin

About this role

A Retail Operations Officer based in Benin City will oversee daily retail operations across shops, depots and stock points in the state, ensuring stock accuracy, compliance and smooth service. The role involves managing stock, repairs logistics, and leading a team of Retail Coordinators, Stock Controllers and Shop Assistants to support customers and meet KPIs.

What you would do

• Oversee daily operations across retail shops, depots and stock points
• Manage stock reconciliations and replenish understocked SKUs
• Coordinate aged stock returns, reallocation and lost phone reporting
• Ensure reverse logistics procedures are followed
• Manage phone repair logistics to meet SLAs
• Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants

What they are asking for

• 3 - 5 years in retail operations, logistics, supply chain, inventory management or field operations
• 2 years in a supervisory or team leadership role
• Proven experience with inventory, stock reconciliation, reverse logistics and multi-location retail operations
• Experience with retail management systems and inventory tools
• Proficiency in Microsoft Office, especially Excel
• Confident in working within a fast-growing, fintech-enabled retail environment

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.