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Retail Operations Officer (Anambra)
About this role
Retail Operations Officer for Anambra on a hybrid basis. The role involves managing day-to-day retail operations across multiple locations, ensuring stock accuracy and service standards, and leading a small team.
What you would do
- Monitor retail KPIs and conduct shop inspections with corrective actions
- Manage stock reconciliations and maintain stock levels across shops, depots and stock points
- Lead and train Retail Coordinators, Stock Controllers and Shop Assistants
- Coordinate aged stock returns, reallocations and lost phone reporting; ensure reverse logistics are followed
- Oversee phone repair logistics to meet repair SLAs and ensure devices are returned to customers
- Ensure smooth daily operations across all retail sites and related points of contact
What they are asking for
- 3–5 years in retail operations, logistics, supply chain, inventory management or field operations
- Proven experience managing inventory, stock reconciliation and reverse logistics across multiple locations
- Experience in supervisory or team leadership role (minimum 2 years)
- Competence with retail management systems, inventory tools and Microsoft Excel
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