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Retail Channel Manager
About this role
The role is for a Retail Channel Manager based in Lagos, employed by Watu Credit Limited. The company is a fast-growing non-bank finance firm that uses technology to offer unsecured lending mainly via mobile services, aiming to grow its in-store sales network and dealer partnerships. The position involves representing the company to retail stakeholders, onboarding and managing in-store agents, and driving channel sales across multiple locations. It covers customer-facing activities at retail shops, marketing to dealers, and growing the sales network through in-store representatives. The role requires coordinating training, delivering strong customer service, and reporting on channel productivity.
What you would do
- Onboard retail stores and ensure compliant onboarding practices
- Drive reconciliations and settlements in a timely manner
- Support multiple locations to grow the retail channel and boost in-store agent productivity
- Demonstrate and uphold the Watu brand standard in retail interactions
- Present and sell partner products to new retail store partners and maintain relationships
- Assist in resolving customer problems and complaints to maximise satisfaction
- Track and manage sales performance across dealers and regions
- Manage channel operations and reporting on productivity per retail dealer
- Coordinate training and coaching for in-store agents on onboarding, sales drive and service delivery
- Support in-store agents to achieve KPIs and sales targets
What they are asking for
- Minimum of 3 years of work experience in asset financing (mobile) in a frontline business relationship management role
- Strong, verifiable retail channel relationships with active retail stores across Nigeria
- Self-motivated with ability to prioritise, meet deadlines and adapt to a fast-paced environment
- Excellent communication and ability to build rapport with diverse teams
- Good interpersonal skills and teamwork orientation
- Ethical, compliant with no criminal record
- Bachelor's degree in Business or Business Administration (preferred)
- Technical understanding of CRM systems
- Proficiency in Microsoft Office Suite
- Customer-focused with ability to maintain high service levels and ownership mindset
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