About this role
A Reservations Officer is being sought by Smart Class Hotel & Suite, operated by Wertvoll Consulting Services, to join their team in Enugu (Aji–Enugu Ezike, Igbo-Eze North LGA). The role is for individuals with a relevant qualification who can handle booking-related duties for the hotel. The employer provides shared lodge accommodation for staff. The closing date for applications is 30 October 2026. Applicants are directed to email their CV with the job title in the subject line to the address listed on the advert; enquiries can be made by contacting the listed phone number.
What you would do
- Handle reservations and bookings for guests
- Coordinate with front desk and other departments to confirm room availability
- Update reservation system and maintain accurate guest records
- Process changes, cancellations and amendments to reservations
- Assist guests with special requests related to bookings
- Communicate with customers to provide information about rates, terms and policies
- Prepare and send confirmations and quotations to guests
- Maintain adherence to hotel policies and procedures during reservations
- Collaborate with sales and marketing teams for group bookings and events
- Ensure data accuracy and confidentiality in guest information
What they are asking for
- Relevant qualification as stated in the advert
- Ability to work in Enugu location
- Good communication and customer service skills
- Basic computer and reservation system skills
- Attention to detail and organisational ability
- Proactive and reliable approach to tasks
- Ability to work as part of a team
- Commitment to hotel service standards
- Fluency in English (as implied by standard hotel roles)
- Prior experience in reservations or front desk roles (advantageous)
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.