Reservations Officer

About this role

A Reservations Officer is sought by Golden Bell's Multi Concepts (GBMC) Limited, a hospitality consulting and management firm. The role is based in Rivers, specifically the Port Harcourt area. The employer highlights a requirement for candidates with relevant qualifications and experience.

What you would do

• Handle guest enquiries and reservations
• Maintain and update reservation records
• Coordinate with other hotel departments to ensure guest satisfaction
• Assist guests with check-in and check-out processes as needed
• Manage booking changes, cancellations and refunds
• Prepare reservation reports and statistics
• Respond to phone, email, and online reservation requests
• Ensure accuracy of guest information and billing details
• Support the front office team in daily operations
• Adhere to hotel policies and standards

What they are asking for

• Relevant qualifications
• Experience in reservations or front office roles
• Knowledge of reservation systems and hotel software (if stated)
• Strong communication and customer service skills
• Ability to work in a fast-paced environment
• Detail-oriented with good organisational skills
• Team player
• Proactive and courteous in handling guests

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