Reservations Manager

About this role

A Reservations Manager is sought to join District 9 Branded Residences (Velmonti Palace) in Abuja. The employer describes itself as an upcoming ultra-luxury hospitality destination and is looking for candidates with relevant qualifications and experience. The role involves managing reservations for a high-end property and contributing to a luxury brand’s guest service standards. The advert highlights the development as a landmark destination in Abuja and invites qualified applicants with experience to apply.

What you would do

• Manage guest reservations and optimise occupancy
• Coordinate front desk and reservations teams to ensure seamless guest service
• Monitor booking levels and revenue, adjusting strategies as needed
• Communicate with guests to confirm bookings and handle changes or cancellations
• Collaborate with other departments to ensure guest satisfaction and smooth operations
• Maintain accurate reservation records and reports
• Assist in enforcing brand standards and service quality for guests
• Support training and development for reservations staff
• Address guest inquiries and resolve issues related to bookings
• Prepare periodic performance and occupancy reports to management

What they are asking for

• Relevant qualifications
• Experience in reservations or hospitality roles
• Ability to work in a luxury or high-end hospitality environment
• Strong communication and customer service skills
• Proficiency with reservations systems and hotel software (e.g., PMS)
• Good organisational and problem-solving abilities
• Attention to detail and precision in handling bookings
• Capacity to work in Abuja and adapt to a luxury brand environment
• Attention to safety and compliance in hospitality operations
• Team collaboration and willingness to support multiple departments

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