Reservation Executive

About this role

A Reservations Executive at Ziba Beach Resort in Lagos manages room and package bookings, communicates policies clearly, and converts enquiries into confirmed reservations while upholding service standards.

What you would do

• Handle reservation enquiries via phone, WhatsApp, email, website and social media
• Create, modify and manage bookings in the reservation system
• Communicate room types, packages, rates, inclusions and policies to guests
• Convert enquiries into confirmed bookings through follow-up and persuasion
• Track guest details, dates, payments and special requests; send confirmations and invoices
• Maintain reservation records, report daily booking activity and assist with changes or cancellations according to policy

What they are asking for

• OND/ HND/ BSc in Hospitality, Business Administration or related field
• Experience in reservations, front office or customer service (hospitality preferred)
• Strong verbal and written communication skills
• Attention to detail and excellent organisational ability
• Ability to work under pressure during peak periods
• Tech-savvy with booking systems, spreadsheets and messaging platforms

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