Reservation Agent

About this role

A Reservations Agent at Movenpick Hotel Ikoyi Lagos handles hotel room bookings, guest inquiries and personalised guest services to ensure satisfaction. The role requires a highly organised, customer-oriented individual with strong communication skills and the ability to multitask. Responsibilities include processing reservations, answering questions on availability and rates, and coordinating with other departments to meet guest needs. The employer is a hotel in Ikoyi offering rooms, dining, fitness, pool and event spaces with a focus on guest experience.

What you would do

• Process and manage hotel room reservations accurately
• Enter reservation details into the system correctly
• Respond to guest inquiries on availability, rates and amenities
• Upsell hotel services and amenities to maximise revenue
• Provide personalised assistance before, during and after stay
• Handle special requests and VIP arrangements
• Address guest concerns and resolve issues promptly
• Coordinate with other departments to fulfill guest needs
• Maintain clear communication with guests via phone, email and in person
• Prepare reports on reservations, occupancy and guest feedback

What they are asking for

• Previous experience in hotel reservations or similar customer service role
• Excellent verbal and written communication skills
• Familiarity with hotel reservation systems/software (Resaweb, Opera Cloud) essential
• Strong attention to detail and organisational abilities
• Ability to work under pressure and multitask
• Customer-focused with commitment to exceptional service
• Knowledge of the local area, attractions and events is an advantage
• Additional education or training in hospitality is a plus
• Flexible availability including weekends

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