Reservation Agent

About this role

The role is for a Reservation Agent at Movenpick Hotel Ikoyi Lagos, employed by Accor Hotel. It targets individuals who are organised, customer‑oriented and possess strong communication skills with the ability to multitask. The agent will manage reservations, handle guest inquiries and provide personalised service to ensure guest satisfaction. The employer operates in the hospitality sector, owning, managing and franchising hotels and related properties, and is part of a large multinational group.

What you would do

• Process hotel room reservations accurately
• Enter reservation details into the system
• Respond to guest inquiries about availability, rates and amenities
• Upsell hotel services and amenities to maximise revenue
• Provide personalised assistance to guests before, during and after stay
• Handle special requests and VIP arrangements
• Address guest concerns and resolve issues promptly
• Coordinate with other departments to fulfil guest needs
• Maintain clear communication with guests via phone, email and in person
• Prepare reports on reservations, occupancy and guest feedback

What they are asking for

• Previous experience in hotel reservations or a similar customer service role
• Excellent verbal and written communication skills
• Familiarity with hotel reservation systems and software (Resaweb, Opera Cloud)
• Strong attention to detail and organisational abilities
• Ability to work under pressure and multitask
• Customer-focused with a commitment to providing exceptional service
• Knowledge of the local area and attractions is an advantage
• Additional education or training in hospitality is a plus
• Flexible availability including weekends

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