Relief Customer Service

About this role

A relief customer service role based in Abuja for StreSERT’s client-facing team. The job involves acting as a liaison, providing information about products or services, answering questions, and resolving customer issues with accuracy and efficiency. It targets candidates with an IT/Business diploma or higher who have customer support experience and strong communication skills. The employer focuses on delivering human resources and enterprise solutions and seeks to maintain customer satisfaction and relationships through effective service delivery.

What you would do

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open communication
• Provide accurate information using appropriate tools and methods
• Meet personal and team sales targets and call handling quotas
• Handle complaints and offer suitable solutions within time limits and follow up on resolutions
• Keep records of customer interactions and process accounts and documents
• Follow communication procedures, guidelines and policies
• Take extra steps to engage customers
• Maintain up-to-date knowledge of products/services
• Support CRM practices and data entry as required

What they are asking for

• OND or HND qualification
• Proven customer support experience or experience as a client service representative
• Strong phone handling skills and active listening
• Familiarity with CRM systems and practices
• Not more than 30 years old

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