Reliance Care Officer (Arabic Speaking) – Remote

About this role

Reliance Health is recruiting an Arabic-speaking Reliance Care Officer for a remote role based in Abuja. The successful candidate will be the first point of contact for customers and stakeholders across the Egypt markets, responding to inquiries and resolving issues with empathy. The role involves supporting customers and promoting health plans and services.

What you would do

• Respond to customer inquiries, requests and complaints in Arabic in a prompt and professional manner.
• Provide accurate information in Arabic to help prospective clients choose suitable health plans.
• Escalate unresolved issues to the appropriate teams and follow through to achieve resolution.
• Record and update customer feedback, complaints and suggestions in the internal system.
• Support customer acquisition by engaging Arabic-speaking inbound prospects and encouraging them to purchase health insurance or use company services.

What they are asking for

• Bachelor’s Degree or HND in any discipline.
• Must have completed NYSC or have valid exemption letter.
• Excellent English communication skills (written and verbal).
• Ability to communicate confidently in French, both verbally and in writing.
• Basic proficiency in Microsoft Office tools.
• Willingness to work shifts, including weekends.

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