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Relationship Officer
About this role
The role is for a Relationship Officer at Retrust Microfinance Bank, a subsidiary of Zylus Group, focusing on building and managing relationships with customers. Location is not stated in the advert.
What you would do
- Maintain and grow customer relationships
- Identify client needs and provide appropriate banking solutions
- Collaborate with teams to ensure customer satisfaction
- Promote bank products and services to clients
- Process and monitor customer accounts and requests
- Address customer inquiries and resolve issues
What they are asking for
- Experience in customer relationship management or banking preferred
- Understanding of financial products and services for individuals and SMEs
- Strong communication and interpersonal skills
- Ability to identify client needs and provide solutions
- Basic numerical and administrative skills
- Knowledge of banking operations and compliance is a plus
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