Relationship Officer

About this role

The role is for a Relationship Officer at Pennylender Limited in Yobe. It involves generating leads, building loan portfolios and maintaining good relationships with customers, as well as following up on loans disbursed. The job focuses on acquiring and servicing customers, promoting the company’s loan products, and guiding applicants through the loan process. It targets individuals who can engage prospective clients, develop business, and support customers from application to documentation. The employer operates in the lending/fintech space and seeks candidates with relevant education and experience in finance or customer-focused roles.

What you would do

• Identify and acquire new customers through direct sales, referrals, networking and other business development activities.
• Build and maintain positive relationships with new and existing customers.
• Promote and explain the company’s loan and financial products to prospective customers.
• Understand customers’ financial needs and recommend suitable products or services.
• Support customers throughout the loan application and documentation process.

What they are asking for

• Bachelor’s degree or HND in Business Administration, Finance, Economics, Accounting, Marketing, Mass Communication or a related field.
• 2 - 3 years of experience in loan sales, customer service, business development, relationship management, banking, fintech or microfinance is an advantage.
• Strong communication and interpersonal skills.
• Good customer service and relationship-building skills.
• Ability to confidently engage prospective and existing customers.

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