Relationship Manager Retail Banking

About this role

The role is for a Relationship Manager in Retail Banking based in Lagos, full-time. The employer, Maurice Xandra Solutions Limited, provides management consulting and training in HR, management and process improvement. The candidate will manage customer records, drive digital banking usage, monitor portfolios, promote deposits and retail products, and build strong customer relationships while ensuring compliance with regulatory requirements. The job targets acquiring new retail customers and growing the portfolio, with a focus on selling banking products and supporting credit assessments and loan repayments. The company seeks candidates with extensive sales experience in banking or financial services and a Bachelor’s degree in a related field.

What you would do

• Maintain accurate customer records and submit periodic performance reports
• Drive customer enrolment and active usage of digital banking platforms
• Monitor portfolio performance and identify business opportunities to meet targets
• Drive deposit mobilisation, low-cost deposits, and transaction volumes
• Promote banking products including savings, current, fixed deposits and consumer loans
• Market retail loan products, support credit assessments, and monitor loan repayments
• Acquire new retail customers and grow the customer portfolio
• Build and maintain strong customer relationships to improve retention and satisfaction
• Identify customer needs and recommend suitable financial products and services
• Ensure compliance with CBN regulations, KYC, AML and other applicable requirements

What they are asking for

• Minimum of five years’ experience in sales, preferably in banking or financial services
• Relevant professional certification is an added advantage
• Results-driven with analytical, problem-solving and attention-to-detail skills
• Knowledge of retail banking products, deposit mobilisation, and consumer lending
• Proven track record of meeting or exceeding sales targets
• Strong sales, relationship management, communication and customer service skills
• Bachelor’s Degree in Business Administration, Finance, Marketing, or a related field

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