Relationship Manager

About this role

A Relationship Manager role at Qore in Lagos, focused on strengthening client relationships, coordinating service delivery and ensuring timely resolution of customer requests. The position targets individuals with experience in relationship management or customer success who can engage clients effectively and work with cross-functional teams. Qore positions itself as a cloud-native core banking software provider serving the African digital financial ecosystem. The role supports clients through service requests and issue resolution, contributing to customer satisfaction.

What you would do

• Strengthen and manage client relationships
• Coordinate service delivery for clients
• Manage customer requests and ensure timely resolutions
• Collaborate with cross-functional teams to address client needs
• Engage with clients to maintain high levels of satisfaction
• Utilise service desk tools to track and respond to inquiries
• Support multiple client requests concurrently
• Provide input to improve customer success processes
• Communicate effectively with clients and internal stakeholders
• Contribute to learning and development initiatives as appropriate

What they are asking for

• BSc in Accounting or related numerate discipline preferred
• Minimum of 2 years' relevant experience in relationship management, customer success, or customer support
• Strong interpersonal, communication, and client engagement skills
• Experience with service desk platforms such as Zoho Desk, Freshdesk, or similar tools
• Ability to manage multiple requests and collaborate with cross-functional teams

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