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Regional Solar Installation & Maintenance Technician (Delta)
About this role
Sun King seeks a Regional Installation & Maintenance Technician to act as the technical lead for solar inverter systems in a designated region. The role focuses on high-quality installation, commissioning, fault diagnosis, repair, and proactive maintenance to ensure customer satisfaction and service standards. The technician will monitor system performance remotely, conduct audits of installations, and manage a network of installers. They will document activities, report to the After-Sales Manager, and promote safety and brand representation during customer interactions. The position serves customers in the Delta region and supports Sun King’s solar home energy solutions across multiple markets.
What you would do
- Install, commission, troubleshoot and repair Sun King solar inverter systems within the assigned region.
- Follow company standards, safety protocols and service level agreements for field activities.
- Serve as the primary technical contact for complex customer issues and ensure timely resolution.
- Monitor system performance remotely and identify issues to initiate proactive maintenance visits.
- Prepare reports on uptime, performance ratios and fault codes for product and service planning.
- Conduct routine remote and on-site installation audits against quality checklists.
- Provide feedback and corrective action plans based on audit outcomes and track closure.
- Identify, onboard and train third-party installers to expand service coverage.
- Deliver technical training and performance reviews for partner installers and oversee daily network activities.
- Document service activities, audits and spare parts usage in company systems; report trends and performance to After-Sales Manager.
What they are asking for
- Degree in Engineering or related field.
- 4+ years in after-sales service delivery and technical support in electronics, solar inverter systems or mobile devices.
- Strong knowledge of solar inverter systems and maintenance processes.
- Understanding of solar PV systems, electrical wiring standards, and power electronics.
- Proficiency with diagnostic tools, software and remote monitoring platforms.
- Excellent verbal and written communication skills for diverse audiences.
- Commitment to high-quality customer service and issue resolution.
- Ability to stay calm under pressure, with good organisational skills and attention to detail.
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