Regional Solar Installation and Maintenance Technician

About this role

The role is for a Regional Solar Installation and Maintenance Technician responsible for technical service delivery, installation, maintenance and customer satisfaction within a defined zone. It involves handling complex customer issues, installing and servicing Sun King solar inverter systems, and using remote monitoring to track performance. The position also requires managing the installer network, conducting training and audits, and reporting on service trends and performance. Candidates should have solid solar PV knowledge, hands-on maintenance experience, and strong communication skills. The employer is Sun King, a division of Greenlight Planet, a multinational company that designs, finances, and distributes solar-powered home energy products across emerging markets.

What you would do

• Serve as the main technical contact for complex customer issues and resolve them promptly.
• Install, commission, troubleshoot and repair Sun King solar inverter systems for customers in the assigned region.
• Follow company standards, safety protocols, and service level agreements during field activities.
• Prepare reports on system uptime and performance; monitor systems remotely.
• Use remote monitoring platforms to track installed systems and initiate proactive maintenance.
• Provide feedback from audits and ensure corrective actions are completed.
• Review installations against quality checklists to ensure safety and standards.
• Manage daily activities of the installer network and provide technical guidance.
• Deliver training and performance reviews for partner installers; onboard and train third-party installers.
• Submit periodic reports on service trends, system performance, audits, and installer performance.

What they are asking for

• Solid knowledge of solar PV systems, electrical wiring standards and power electronics.
• Experience with diagnostic tools, software, and remote monitoring platforms.
• Strong organisational skills, attention to detail and ability to work under pressure.
• 4+ years of experience in after-sales service delivery and technical assistance in electronics, solar inverter systems or mobile devices.
• Engineering degree or related discipline.
• Commitment to high-quality customer service and technical issue resolution.
• Excellent verbal and written communication skills with ability to explain technical information to diverse audiences.

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