All jobs
Regional Service Manager
About this role
The Regional Service Manager role at Honeywell Technologies oversees end-to-end service delivery and technical support for UOP customers in refining, petrochemical, and gas sectors in Africa, with a base in Nigeria on a hybrid schedule. The position acts as the primary service contact for assigned accounts, coordinating with multiple internal teams to meet service commitments and drive service growth. It involves managing customer relationships, defining account service plans, tracking commercial and contractual delivery, and resolving technical issues. The role requires substantial experience in chemical engineering within refining, petrochemicals or gas industries, and collaboration across cross-functional teams. Travel is expected to be about 40% annually, with occasional support for customers without service agreements."
What you would do
- Coordinate and track service commitments under active agreements and project scopes.
- Own customer-facing responses to technical service requests from problem definition through closure.
- Maintain and communicate account-level service plans, progress, and action items to customers and stakeholders.
- Ensure service activities have proper work orders and documentation linked to the correct agreement or opportunity.
- Forecast service demand and staffing requirements; resolve scheduling or resource conflicts.
- Coordinate support for start-ups, catalyst reloads, turnarounds, inspections, and other offerings.
- Develop value-based opportunities for inspections, health checks, training, and digital services.
- Collaborate with Customer Success, Sales, and Business Development to progress opportunities and meet financial targets.
- Maintain opportunity records, update forecasts, and drive actions to closure.
- Escalate risks with clear owners and timelines and drive continuous improvement in service delivery.
What they are asking for
- 8+ years of chemical engineering experience, with significant experience in two or more UOP process technologies preferred.
- 6+ years of experience in the refining, petrochemicals and gas industries.
- Bachelor’s degree in Chemical Engineering or a related field.
- Strong problem-solving, analytical, and communication skills (oral and written).
- Ability to influence others and collaborate across organisations to drive results.
- Familiarity with Salesforce.com is an advantage.
- Ability to manage internal processes using established systems and tools.
- Experience coordinating with cross-business units to prioritise actions and resources.
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.