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Regional Service Manager
About this role
A Regional Service Manager based in Lagos will oversee end-to-end service delivery and technical support for Honeywell customers in the refining, petrochemical and gas sectors. The role involves managing customer relationships, coordinating service commitments, and driving service growth in collaboration with Sales, Customer Success, Technology Services and Field Services. The position requires leadership across multiple accounts, ensuring timely technical responses, planned deliverables, and value demonstration through service outcomes. The role also covers planning, resource management, and occasional travel, with a focus on operational reliability and risk reduction for UOP-related services.
What you would do
- Serve as the primary service contact for assigned customers and maintain understanding of their business priorities.
- Establish and maintain account-level service plans with deliverables, timelines and action owners.
- Review progress with customers and internal stakeholders and drive actions to completion.
- Coordinate and track service commitments under active agreements and project scopes.
- Validate customer status and commercial details with Sales and support teams.
- Identify scope changes, delivery gaps and renewal risks early and coordinate actions.
- Own the customer-facing response to technical service requests and coordinate appropriate specialists.
- Maintain knowledge of technologies serving assigned accounts and translate issues into clear statements.
- Coordinate support for start-ups, catalyst reloads, turnarounds, inspections and other service offerings.
- Plan and forecast service demand, align resources, and ensure correct documentation and handoffs.
What they are asking for
- Bachelor’s degree in Chemical Engineering or related field.
- 8+ years of chemical engineering experience; strong preference for experience with two or more UOP process technologies.
- 6+ years of experience in Refining, Petrochemicals and Gas industries.
- Strong problem-solving and analytical skills.
- Ability to influence and collaborate across teams and business units.
- Effective written and verbal communication skills.
- Familiarity with Salesforce.com is valued.
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