Regional Retail Operations Team Lead - Anambra

About this role

The role is Regional Retail Operations Team Lead responsible for overseeing retail operations across Enugu, including stock reconciliation, inventory allocation, phone repair logistics, reverse logistics, and shop assistant coaching across multiple locations in the region. It targets someone with experience in field operations or retail who can manage stock, drive performance and develop depot operations.

What you would do

• Manage stock reconciliation and reordering for understocked SKUs
• Monitor DSR holding levels, aged stock returns, and reallocations
• Oversee phone repair logistics and customer pickups within SLA
• Oversee reverse logistics adherence and cancellation closure timelines
• Track collection and payment performance
• Coach shop assistants on processes and systems, train Stock Controllers, and create virtual depot operations

What they are asking for

• At least 3 years of experience in field office, customer care, sales, or retail operations
• Diploma or degree in Customer Service, Inventory Management, or related field
• Experience managing retail operations in multiple locations is valuable
• Strong knowledge of inventory management, reverse logistics, stock allocation, and retail systems
• Ability to manage multiple operational metrics simultaneously
• Excellent people leadership and communication skills

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