Regional Operations Director, North-East Region

About this role

The role is for a Regional Operations Director responsible for sales, distribution and revenue growth in the North-East region, overseeing all zones within the region from Lagos. The position focuses on expanding market share, improving revenues, managing customer experience, and ensuring network and channel performance meet targets. The employer is Airtel Nigeria, a leading telecommunications provider offering 2G, 3G, 4G services, mobile commerce and enterprise solutions. The role requires leading a large, geographically dispersed team, managing an outsourcing partner, and delivering financial and customer outcomes. The job is full-time and based in Lagos with regional responsibilities across North-East regions.

What you would do

• Plan and drive scheme development, productivity, distribution expansion and competitive monitoring to grow customer market share.
• Implement actions to achieve CMS targets for Postpaid and Prepaid businesses.
• Enhance revenue market share by managing the base and initiating revenue‑boosting activities; target high-value competitors.
• Improve customer service across all touchpoints to build loyalty and advocacy.
• Monitor and improve network KPIs to deliver excellent customer experience.
• Direct the network team to optimise network quality through commercial schemes.
• Achieve regional net revenue objectives via base management and cost control.
• Ensure channel partners operate transparently and profitably while growing with Airtel.
• Manage costs and bad debts to meet financial deliverables and ensure efficient spend.
• Foster a capable, motivated team with change management, training and performance reviews.

What they are asking for

• Bachelor’s Degree in Social Sciences.
• MBA preferred; additional qualifications welcome.
• 12+ years in Sales & Distribution with about 5 years in telecom or related sector.
• Experience managing large-scale operations across a wide geographic area.
• Strong planning, execution and outsourcing management skills.
• Proven sales and distribution experience, including FMCG/direct marketing."
• Excellent interpersonal and communication skills; ability to lead cross-functional teams.
• Ability to innovate and deliver value at multiple levels; customer-focused mindset.

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