Regional Collections Manager - Lagos

About this role

Regional Collections Manager role based in Lagos for Sun King (formerly Greenlight Planet). Responsible for driving PAYG product collections in the field, analysing regional repayment trends, and coordinating with field teams to improve collections and customer satisfaction.

What you would do

• Analyse regional portfolio and repayment trends to set daily, weekly and monthly collection strategies.
• Conduct mystery market visits to assess sales quality and gather insights to inform risk strategy.
• Provide weekly updates to the zonal credit analyst on interventions and outcomes.
• Design and implement collection processes to improve repayments and customer satisfaction.
• Collaborate with Area Business Managers and Field Sales Executives to repossess products when needed.
• Report product tampering and fraudulent practices in the field and support actions against perpetrators.

What they are asking for

• Bachelor’s degree or higher diploma in Finance, Community Development, Communications, Credit Risk Management or related field.
• At least 3 years of experience in a similar field with field work and rural customer interaction.
• Experience in Microfinance, Fintech or banking with a focus on credit collections or debt recovery preferred.
• Strong logical, communication and people skills with fluency in English and territory language.
• Ability to manage multiple tasks, work with cross-functional teams, and maintain issue-tracking and resolution.
• Familiarity with the local territory and ability to work in rural settings.

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