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Reconciliation and Settlements Manager (Hybrid)
About this role
Duplo Nigeria is seeking a Reconciliation & Settlements Manager for a hybrid role based in Lagos. The role oversees the accurate and timely settlement and reconciliation of financial transactions across banking partners, payment processors, merchants and internal systems, acting as a key control within Operations.
What you would do
- Own the end-to-end daily settlement process for all Duplo payment products to ensure timely settlements within SLAs.
- Validate settlement reports from banks, processors and partners.
- Prepare and submit settlement files where applicable.
- Investigate and resolve settlement issues such as failures, delays, duplicates or incorrect settlements.
- Perform daily reconciliation across internal systems, bank accounts, wallets, processors and merchant records; identify and resolve discrepancies.
- Manage relationships with banks and payment providers, monitor performance against SLAs, escalate issues and support reversals, refunds and recovery transactions.
What they are asking for
- 8+ years' experience in settlement, reconciliation, payment operations, treasury or financial operations.
- Experience in fintech, banking, payment services or related financial sectors; strong understanding of the Nigerian payments ecosystem and settlements.
- Experience handling transaction exceptions, reversals, failed transactions and discrepancies; experience managing bank/PSP relationships.
- Experience collaborating with product and engineering teams; strong stakeholder management and communication skills.
- Advanced Excel/Google Sheets with data analysis and reconciliation skills; SQL knowledge desirable; experience with BI tools (Metabase, Power BI, Looker) is advantageous.
- Knowledge of payment APIs, transaction flows, wallets, ledgers, settlement files, NIBSS, card acquiring, and Visa/Mastercard settlements; demonstrated leadership and ability to develop a team.
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