Receptionist / Secretary

About this role

The role is a full-time Receptionist / Secretary position at Cedar Grillz & Lounge in Gwarinpa, Abuja. It reports to the General Manager and involves greeting guests, managing reservations and enquiries, handling conference room and sitout bookings, and providing secretarial support. It is suitable for candidates with 2-3 years' experience in reception, front-office, guest relations or executive secretarial work and relevant qualifications.

What you would do

• Greet and seat guests promptly, manage waiting lists and recognise returning guests/VIPs
• Take, confirm and manage reservations across phone, WhatsApp, email and social media
• Handle conference room and sitout enquiries, quotations, bookings and coordination
• Provide secretarial support: manage the General Manager's diary, correspondence, filing and records
• Maintain a guest database of preferences, allergies and visit history
• Respond promptly and professionally to digital enquiries and handle guest feedback with empathy, escalating when needed

What they are asking for

• Minimum: OND / HND in Hospitality Management, Business Administration, Secretarial Studies or related field
• Preferred: Bachelor's degree in Hospitality, Tourism, Business or Communications
• 2 - 3 years' experience in reception, front-office, guest relations, reservations or executive secretarial work
• Excellent spoken and written English, strong Microsoft Office / Google Workspace skills, and confident use of WhatsApp Business
• Polished presentation, organisation, multitasking and emotional intelligence
• Minimum age: 20

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