Receptionist (Male or Female) in a Top-notched Hotel - Brilliant Performance Solutions Limited

About this role

A frontline front desk role at a top hotel in Ikeja GRA, Lagos, requiring prior front office experience. The position is for a receptionist and is open to male or female applicants. The employer seeks someone with a certificate in hospitality and preferably knowledge of hotel front office software, with at least 3 years of relevant experience. The job involves guest check-in/check-out, customer service, reservations, handling inquiries, and assisting with administrative tasks to support hotel operations.

What you would do

• Advise guests on room features, local amenities and services
• Provide excellent customer service and handle calls and emails efficiently
• Input high-volume reservations and note special guest requests
• Check-in and check-out guests to hotel standards
• Liaise with managers on issues and concerns
• Promote and upsell hotel facilities and act as brand ambassador
• Ensure billing is accurate and hotel policies are followed
• Maintain an orderly front desk and reception area
• Assist guests with internet access, messages and communications
• Maintain guest records, make bookings/cancellations and handle administrative tasks as needed

What they are asking for

• OND or higher in a relevant field
• Minimum of 3 years’ experience in front office of a reputable hotel
• Certificate in hospitality and knowledge of hotel front office software is an advantage
• Ability to provide high quality customer service and communicate effectively
• Availability to work full-time in Ikeja GRA, Lagos

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