Receptionist in a Top-notch Hotel - Brilliant Performance Solutions Limited

About this role

A receptionist position is available at a hotel located in Adeeba-Lakwe, Lagos. The role involves managing the front desk, handling reservations, greeting guests, and coordinating with managers on issues. The employer operates a hotel and is seeking someone to provide customer service, process bookings, handle check-ins and check-outs, and promote the hotel's facilities. Experience in front office operations and a high standard of service are required. The job is full-time and based in Lagos with preference for applicants living locally.

What you would do

• Maintain an orderly reception area and front desk
• Input and process reservations and special requests
• Greet guests and check them in/out to hotel standards
• Liaise with managers on issues and concerns
• Handle bookings, cancellations, and record information
• Provide information on facilities, local transport, and attractions
• Assist guests with requests such as room service, wake-up calls, or taxi bookings
• Promote hotel services and facilities to guests
• Verify payment methods and post charges to guest accounts
• Maintain records and assist with clerical tasks as needed

What they are asking for

• SSCE or OND in any relevant field
• Minimum of 3 years’ experience in front office operations
• Candidates resident within the stated location have an advantage

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