Receptionist – Apartment Hotel

About this role

A full-time receptionist role at a serviced apartment facility in Apo, Abuja, for Startup Soar. It targets experienced hospitality professionals with about 7–9 years of hands-on front-office experience in hotels, serviced or short-let apartments.

What you would do

• Greet guests and provide a professional and friendly reception experience.
• Check guests in and out accurately and efficiently.
• Manage reservations, guest inquiries, requests and service needs.
• Handle guest complaints professionally and escalate when necessary.
• Maintain accurate guest records, bookings, payments and reception documentation.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.

What they are asking for

• Bachelor’s degree, HND or OND in Hospitality Management, Business Administration or related field.
• Minimum seven years of hands-on experience in hotels, serviced apartments or similar hospitality environments with front-office experience.
• Proven experience in front-office and reception operations.
• Proficiency with PMS and hotel management software; familiarity with OTA and online booking platforms.
• Strong communication, interpersonal and customer service skills; good problem-solving and organisational abilities.
• Ability to coordinate with housekeeping, maintenance and other departments; available to work shifts, weekends and public holidays.

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