About this role
A receptionist role at Class Suites Hotels & Apartments in Lagos. The position involves handling incoming calls from prospective and current guests, assisting with hotel reservations, and assigning rooms or suites. The role includes processing payments for lodging and hotel services, transferring calls to rooms, providing wake-up calls, and helping guests with requests or complaints. You will also keep accurate records of guest charges such as room service, pay-per-view, and spa services as applicable.
What you would do
- Answer incoming telephone calls from prospective and existing guests
- Assist guests with hotel reservations
- Assign rooms and suites to guests
- Process credit card transactions for lodging, room service and other hotel costs
- Transfer phone calls to guest rooms
- Provide wake-up phone calls to guests
- Assist with guest requests and complaints
- Maintain accurate records of guest charges (room service, pay-per-view, spa services, etc.)
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.