About this role
This is a receptionist role with Veritaspeak Consultancy in Abuja. The role involves greeting customers, managing front desk duties and related admin tasks to ensure a good customer experience. Applicants must reside in Gudu, Gaduwa, Apo or nearby, as branch postings may be required based on operating needs.
What you would do
- Greet customers professionally and ensure a positive customer experience.
- Respond to customer enquiries via phone, WhatsApp and other channels.
- Receive and record customer orders, requests and service details accurately.
- Maintain customer records and related documentation; produce accurate data entry reports.
- Handle customer complaints, follow up on orders and service requests, and escalate issues when necessary.
- Manage front desk activities and administrative duties, and perform other assigned operational tasks.
What they are asking for
- Minimum two years' relevant experience as a receptionist, customer service representative, front-desk officer, or a related role.
- BSc or HND in Business Administration, Sociology, Mass Communication, or a related field.
- Computer literate with proficiency in Microsoft Word, Excel, email and other basic office applications.
- Excellent communication, interpersonal, customer service and relationship-management skills.
- Professional appearance, positive attitude, strong organisational abilities, and good attention to detail.
- Reliable, punctual, able to multitask and work effectively under pressure.
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