About this role
A full-time receptionist position at Blissview Hotel and Suites in Osogbo, Osun, providing front-desk services and guest support to ensure high standards of guest satisfaction.
What you would do
- Handle room reservations, cancellations and enquiries
- Answer and transfer calls and respond to guest enquiries via phone, email, WhatsApp or other channels
- Operate front-office systems including the PMS
- Greet guests on arrival and manage check-in/check-out procedures
- Coordinate with Housekeeping and other departments on room status and guest requests
- Maintain a professional, clean front desk and process payments, deposits, invoices and receipts
What they are asking for
- Good problem-solving and complaint-handling skills
- Interpersonal and relationship-management skills
- Professional telephone etiquette and excellent customer service
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Basic computer literacy with knowledge of Word and Excel
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